Frequently Asked Questions
Q: How are the OH SNAP! products shipped?
A: Since OH SNAP! products require constant refrigeration, they will be shipped via FedEx Ground if the package can reach you within two days. If you fall outside the two-day shipping area, you will have an expedited shipping option available at checkout. Product will be shipped in a cooler box with several ice packs.
Q: When will my product ship?
A: Orders will be shipping Monday – Wednesday. Any orders placed after 11:00AM CST on Wednesday are likely to ship the following week.
Q: Why are you only shipping Monday – Wednesday?
A: We want to make sure our products reach your doorstep in the best condition possible. We do not want your shipment sitting outside of refrigeration over the weekend at a transfer facility to then become spoiled. If products are left out of refrigeration too long, it could impact the flavor and texture of the products.
Q: What are my shipping options? Where do you ship and is it free?
A: For now, OH SNAP! will only be shipping to the continental US. We will be shipping ground to all locations when it can arrive within two days. If not, expedited shipping will be an option at checkout. Sorry, we are currently unable to ship to APO, FPO, DPO addresses or any US territories. Shipping will be calculated at checkout and will be paid by the customer.
Q: My box arrived and the ice packs weren’t frozen, can I still eat the OH SNAP! items?
A: Do not throw your products away just because the ice packs weren’t frozen when your package arrived. If the products are cool to the touch, they are just fine. Remember to put your products in refrigeration as soon as you are able!
Q: There was an issue with my order, what do I do?
Q: Where do I store the OH SNAP! products when they arrive?
A: Once you receive your box of OH SNAP! goodies, admire them, take photos and tag us (if you wish to share), @ohshnappickles, and get them in the refrigerator as soon as you’re able! Please, do not put these items in the freezer or leave them out on your counter.
Q: How can I cancel my order?
A: Please contact us via email email@example.com if you are attempting to cancel your order. Depending on when the order was placed, we may not be able to cancel if it is already in process for shipping.
Q: I do not care for the taste of the products, can I return them?
A: We are sorry to hear you did not care for the products you ordered. We do appreciate feedback from our consumers, and we thank you for that. Unfortunately, we cannot accept any returns and will not be able to refund your order.